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Nursing Staff Innovations Result in Improved Patient Satisfaction

Snide, Jeaniffr BSN, RN; Nailon, Regina PhD, RN

AJN, American Journal of Nursing:
doi: 10.1097/01.NAJ.0000435349.68781.77
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Abstract

Top ratings are necessary for full Medicare reimbursement.

In Brief

How nurses at one facility implemented and tested a variety of care practices to improve patients' hospital experience and outcomes.

Author Information

Jeaniffr Snide is a nurse manager and Regina Nailon is a clinical nurse researcher, nursing outcomes, both at the Nebraska Medical Center in Omaha. Contact author: Jeaniffr Snide, jsnide@nebraskamed.com. The authors have disclosed no potential conflicts of interest, financial or otherwise.

© 2013 Lippincott Williams & Wilkins. All rights reserved.