Nursing Staff Innovations Result in Improved Patient SatisfactionSnide, Jeaniffr BSN, RN; Nailon, Regina PhD, RNAJN, American Journal of Nursing: October 2013 - Volume 113 - Issue 10 - p 42–50 doi: 10.1097/01.NAJ.0000435349.68781.77 Feature Articles Abstract In Brief Author Information Top ratings are necessary for full Medicare reimbursement. How nurses at one facility implemented and tested a variety of care practices to improve patients' hospital experience and outcomes. Jeaniffr Snide is a nurse manager and Regina Nailon is a clinical nurse researcher, nursing outcomes, both at the Nebraska Medical Center in Omaha. Contact author: Jeaniffr Snide, firstname.lastname@example.org. The authors have disclosed no potential conflicts of interest, financial or otherwise. © 2013 Lippincott Williams & Wilkins. All rights reserved.