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Patient Satisfaction Metrics: Customer Service or Quality Care?

Nelson, Roxanne BSN, RN

AJN, American Journal of Nursing:
doi: 10.1097/01.NAJ.0000418086.21908.e6
AJN Reports
Abstract

Nurses support better quality care but balk at using scripts to get there.

© 2012 Lippincott Williams & Wilkins, Inc.