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Conflict in the Workplace: Part 2

Northam, Sally PhD, RN

AJN, American Journal of Nursing:
doi: 10.1097/01.NAJ.0000357176.86507.13
Professional Development
Abstract

Last month, in Part 1 of this two-part article, I explored factors that contribute to workplace conflict among nurses (such as sex, age, power, and culture), as well as individual responses to conflict. I also discussed my observation that nurses apply their skills in therapeutic communication to solving workplace conflict, and that they therefore tend to focus on emotions rather than on solutions. In Part 2, I present strategies nurses can use to resolve conflict and build more effective—and harmonious—workplace relationships.

Author Information

Sally Northam is a professor at the University of Texas at Tyler. She teaches nursing research, data management, statistics, and research design.

Contact author: snortham@uttyler.edu. Professional Development is coordinated by Joanne Disch, PhD, RN, FAAN (disch003@umn.edu), and Jane Barnsteiner, PhD, RN, FAAN (barnstnr@nursing.upenn.edu).

© 2009 Lippincott Williams & Wilkins, Inc.