This is the second in a series of articles from Planetree, an international nonprofit organization founded in 1978 that's "committed to improving medical care from the patient's perspective." For more information, go to www.planetree.org.
Michele A. Spatz is the director of the Planetree Health Resource Center at Mid-Columbia Medical Center in The Dalles, OR.
Contact author: firstname.lastname@example.org. Patients First is coordinated by Susan B. Frampton, PhD: email@example.com.