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Emergency: Communicating with ED Patients Who Have Chronic Mental Illnesses

Stanton, Ken PhD, RN

AJN, American Journal of Nursing: February 2007 - Volume 107 - Issue 2 - p 61–65
Feature

When communication is the primary clinical intervention, adapting your style to suit the patient's needs benefits everyone.

Using a few simple techniques can make EDs safer and encourage patients' participation in their own care.

Ken Stanton is a staff nurse at Alta Bates Summit Medical Center, Berkeley, CA, where he has worked in the ED and on the psychiatric unit. Contact author: kenstanton@lanset.com. Emergency is coordinated by Polly Gerber Zimmermann, MS, MBA, RN, CEN: pollyzimmermann@msn.com.

© 2007 Lippincott Williams & Wilkins, Inc.