When communication is the primary clinical intervention, adapting your style to suit the patient's needs benefits everyone.
Using a few simple techniques can make EDs safer and encourage patients' participation in their own care.
Ken Stanton is a staff nurse at Alta Bates Summit Medical Center, Berkeley, CA, where he has worked in the ED and on the psychiatric unit. Contact author: firstname.lastname@example.org. Emergency is coordinated by Polly Gerber Zimmermann, MS, MBA, RN, CEN: email@example.com.