SAY WHAT? THE LOST ART OF EFFECTIVE LISTENINGKolovou, Tatiana A. M.B.A.ACSM'S Health & Fitness Journal: July/August 2011 - Volume 15 - Issue 4 - p 24–28 doi: 10.1249/FIT.0b013e31821ec8a6 Features Abstract In Brief Author Information LEARNING OBJECTIVES: • To understand the communication model and the role of the listener in the communication process. • To recognize and avoid common listening process pitfalls. • To incorporate effective listening response techniques in day-to-day communication situations. How often do you practice being an effective listener? This article will help you overcome common listening pitfalls and recommend ways for you to give thoughtful and attentive listening responses. Tatiana Kolovou, M.B.A., has worked in the fitness industry for the past 22 years and is ACSM Health/Fitness Instructor certified. Her passion for training and professional development sprouted from her experience with managing and training fitness staff and designing fitness programs. Today, she teaches business communication for the Kelley School of Business at Indiana University, Bloomington. Ms. Kolovou is a professional member of the American College of Sports Medicine, the Association of Business Communication, and the American Society for Training and Development. She is a member of the ACSM Health & Fitness Summit Program Committee, and she can be reached at . © 2011 American College of Sports Medicine.