Role-Modeling and Medical Error Disclosure: A National Survey of Trainees
Martinez, William MD, MS; Hickson, Gerald B. MD; Miller, Bonnie M. MD; Doukas, David J. MD; Buckley, John D. MD, MPH; Song, John MD, MPH, MAT; Sehgal, Niraj L. MD, MPH; Deitz, Jennifer MA; Braddock, Clarence H. MD, MPH; Lehmann, Lisa Soleymani MD, PhD, MSc
Dr. Martinez is assistant professor of medicine, Vanderbilt University School of Medicine, Nashville, Tennessee.
Dr. Hickson is senior vice president for quality, safety, and risk prevention, assistant vice chancellor for health affairs, Joseph C. Ross Chair for Medical Education and Administration, and professor of pediatrics, Vanderbilt University School of Medicine, Nashville, Tennessee.
Dr. Miller is senior associate dean for health sciences education and professor of medical education and administration, Vanderbilt University School of Medicine, Nashville, Tennessee.
Dr. Doukas is William Ray Moore Endowed Chair of Family Medicine and Medical Humanism and professor of family and geriatric medicine, University of Louisville School of Medicine, Louisville, Kentucky.
Dr. Buckley is associate professor of clinical medicine and vice chair for quality improvement and patient safety, Indiana University School of Medicine, Indianapolis, Indiana.
Dr. Song is director of graduate studies, Center for Bioethics, and associate professor, Department of Medicine, University of Minnesota Medical School, Minneapolis, Minnesota.
Dr. Sehgal is associate professor and associate chair for quality and safety, Department of Medicine, University of California at San Francisco, San Francisco, California.
Ms. Deitz is managing director of evaluation, Office of Medical Education, Stanford University School of Medicine, Stanford, California.
Dr. Braddock is professor of medicine, and vice dean for education, David Geffen School of Medicine, University of California at Los Angeles, Los Angeles, California.
Dr. Lehmann is director, Center for Bioethics, Brigham and Women’s Hospital, and associate professor of medicine and medical ethics, Harvard Medical School, Boston, Massachusetts.
Funding/Support: Dr. Martinez was supported by an institutional National Research Service Award #T32HP10251, a Martin P. Solomon Scholars Grant, and by the Division of General Medicine and Primary Care at Brigham and Women’s Hospital. The authors have no financial relationships with any organizations that might have an interest in the submitted work and no other relationships or activities that could appear to have influenced the submitted work. None of the funders had any specific role in the design and conduct of the study; in the collection, management, analysis, and interpretation of the data; or in the preparation, review, or approval of the manuscript.
Other disclosures: None reported.
Ethical approval: Ethical approval was granted by the IRBs at Partners Healthcare and all study sites.
Previous presentations: A short abstract of preliminary research findings was presented at the Society of General Internal Medicine New England Annual Meeting on May 11, 2012, and at the American Society of Bioethics and Humanities Annual Meeting on October 21, 2012.
Supplemental digital content for this article is available at http://links.lww.com/ACADMED/A183.
Correspondence should be addressed to Dr. Martinez, Division of General Internal Medicine and Public Health, Vanderbilt University Medical Center, Medical Center East–North Tower, Suite 6000, 1215 21st Ave. S., Nashville, TN 37232-8300; telephone: (615) 322-7277; fax: (615) 936-1269; e-mail: firstname.lastname@example.org.
Purpose: To measure trainees’ exposure to negative and positive role-modeling for responding to medical errors and to examine the association between that exposure and trainees’ attitudes and behaviors regarding error disclosure.
Method: Between May 2011 and June 2012, 435 residents at two large academic medical centers and 1,187 medical students from seven U.S. medical schools received anonymous, electronic questionnaires. The questionnaire asked respondents about (1) experiences with errors, (2) training for responding to errors, (3) behaviors related to error disclosure, (4) exposure to role-modeling for responding to errors, and (5) attitudes regarding disclosure. Using multivariate regression, the authors analyzed whether frequency of exposure to negative and positive role-modeling independently predicted two primary outcomes: (1) attitudes regarding disclosure and (2) nontransparent behavior in response to a harmful error.
Results: The response rate was 55% (884/1,622). Training on how to respond to errors had the largest independent, positive effect on attitudes (standardized effect estimate, 0.32, P < .001); negative role-modeling had the largest independent, negative effect (standardized effect estimate, −0.26, P < .001). Positive role-modeling had a positive effect on attitudes (standardized effect estimate, 0.26, P < .001). Exposure to negative role-modeling was independently associated with an increased likelihood of trainees’ nontransparent behavior in response to an error (OR 1.37, 95% CI 1.15–1.64; P < .001).
Conclusions: Exposure to role-modeling predicts trainees’ attitudes and behavior regarding the disclosure of harmful errors. Negative role models may be a significant impediment to disclosure among trainees.
Physicians have a duty to disclose harmful medical errors to patients.1–4 When a trainee contributes to a harmful error, the trainee shares responsibility for disclosure with the attending physician, and it may be most appropriate for the attending physician and trainee to disclose the error together.3,5,6 Responding to errors transparently (i.e., openly and honestly) is a key element of patient safety,7 and many medical centers have implemented disclosure policies aimed at promoting transparency and improving patient care.8,9 However, disclosure remains difficult for physicians, and many errors go undisclosed.10–13
Within teaching hospitals, this difficulty is acutely felt by trainees at the front lines of patient care.10,14 Trainees occupy the bottom of the medical hierarchy and, when deciding whether to disclose an error, face a host of competing considerations.10,15 Few medical schools and residency programs offer formal instruction in error disclosure.15 Thus, trainees learn disclosure skills through direct observation of supervising physicians.16 Medical students and residents are in a formative stage of their professional development, and their attitudes and behaviors regarding disclosure may be influenced by their learning environment, a phenomenon known as the “hidden curriculum.”17 Specifically, role models for responding to errors may impact trainees.18 Thus, we measured trainees’ exposure to negative and positive role-modeling for responding to medical errors, and examined the association between exposure to role-modeling and trainees’ attitudes and behaviors regarding disclosure.
All 435 first-year residents and third-year residents in the general surgery, internal medicine, neurology, neurosurgery, obstetrics–gynecology, orthopedic surgery, otolaryngology, pediatrics, plastic surgery, and urology residency programs at two large U.S. academic medical centers, and all 1,187 fourth-year medical students at seven U.S. medical schools, were eligible to participate. Medical schools were composed of four public and three private institutions representing all four regions of the United States. Participation in the study was voluntary, and consent was implied by survey completion. The study was approved by the institutional review boards at Partners Healthcare and at each study site.
Residents were surveyed between May 2011 and September 2011. Students were surveyed between September 2011 and June 2012. Surveys were administered via e-mail link to an electronic, anonymous questionnaire using REDCap (Research Electronic Data Capture) version 5.0.8 (Vanderbilt University, Nashville, Tennessee).19
The questionnaire used the Institute of Medicine’s definition of a medical error: “the failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim.”20 For this study, we developed and pilot-tested our own definition of a “harmful” medical error: “a medical error that results in transient or permanent injury to patients (e.g., physical discomfort or disability, need for additional therapy or procedures, emotional distress, or death).”
The questionnaire included items about experience with medical errors, training for responding to errors, behaviors related to disclosure and factors contributing to nondisclosure, frequency of exposure to role-modeling for responding to errors, and attitudes regarding disclosure (see Supplemental Digital Appendix 1, http://links.lww.com/ACADMED/A183). Attitudinal items were based on an empirically derived taxonomy of factors that facilitate or impede disclosure and a review of the literature.4,10,11,15,21–23 Role-modeling items were based on prior qualitative research.18 The questionnaire was pilot-tested for face validity and clarity.
To incorporate multiple attitudinal and role-modeling variables into multivariate analyses, we performed principal component analysis24 on the five role-modeling variables and the nine attitudinal variables to create summary variables. Three of the five role-modeling variables substantially and exclusively loaded to factor one—positive role-modeling scale (score range: 3–12, Cronbach α = 0.91). The remaining two role-modeling variables substantially and exclusively loaded to factor two—negative role-modeling scale (score range: 2–8, Cronbach α = 0.64). All nine attitudinal variables loaded substantially to factor one, and none of the variables meaningfully loaded to factor two. Thus, we used only factor one—disclosure attitudes scale (score range: 9–36, Cronbach α = 0.74). Scale scores were created by summing the four-point Likert scale responses of the variables included in each scale. Higher scores on these scales represent more frequent exposure to that type of role-modeling and more positive attitudes regarding disclosure, respectively.
We created a composite outcome variable—nontransparent behavior in response to a harmful error—composed of all respondents who reported (1) not disclosing a harmful medical error they made to the patient/family, (2) not disclosing a harmful medical error they made to more senior team members, or (3) attempting to evade responsibility (e.g., attempt to conceal the error or shift the blame) for a harmful medical error. Respondents who reported nondisclosure of harmful errors were asked to identify contributing factors.
Adequate training on responding to medical errors was assessed by respondents’ agreement or disagreement with the fol lowing statement: “I have received adequate training on how to respond to medical errors.”
Frequencies and means were used to describe respondents’ characteristics. To simplify the reporting of the results, we dichotomized the four-point Likert scales for attitudinal and role-modeling variables. We used the chi-square test to assess the overall differences in categorical variables and the Mantel–Haenszel chi-square test for trend to analyze binary respondent characteristics across levels of training. We used ANOVA to assess differences in means across levels of training and Pearson product–moment correlations to assess the bivariate relationship between two continuous variables.
The primary outcomes were (1) attitudes regarding disclosure as measured by the disclosure attitudes scale and (2) nontransparent behavior in response to a harmful error. The primary predictors were frequency of exposure to (1) negative role-modeling as measured by the negative role-modeling scale and (2) positive role-modeling as measured by the positive role-modeling scale. Covariates included gender, level of training, specialty/anticipated specialty, study site, prior experience with errors, and training for responding to errors. To assure anonymity of the respondents, we did not query age or race/ethnicity.
To assess independent predictors of attitudes regarding disclosure and nontransparent behavior in response to a harmful error, the primary predictors were entered into backward selection, regression models using a stay criterion of P < .05. To control for potential confounders, all covariates that approached significance (P < .20) on bivariate analyses were included in the models. To provide a sufficient sample size and number of outcome events (i.e., nontransparent behavior in response to a harmful error) for multivariate analysis, interns and residents were collapsed into a single category in multivariate models.
P values of less than .05 were considered significant. Analyses were performed using SAS versions 9.2 (SAS Institute, Inc., Carry, North Carolina).
Surveys were completed by 884 of the 1,622 eligible trainees. The overall response rate was 55%, with subgroup response rates of 53% (631/1,187) for medical students, 53% (119/226) for interns, and 64% (134/209) for residents. Table 1 describes respondents’ characteristics.
Most trainees (54%, 478/884) had observed a harmful medical error. Residents were significantly more likely than medical students (75% [100/134] versus 51% [321/631]; P < .001) and interns (75% [100/134] versus 49% [58/119]; P < .001) to have observed a harmful medical error. Having made a harmful medical error increased significantly by level of training (Table 1; trend P < .001), as did reporting adequate training for responding to errors (Table 1; trend P = .007).
Table 2 describes the frequency of trainees’ exposure to role-modeling for responding to errors. Frequency of exposure to role-modeling did not differ significantly by level of training. More than 77% of trainees were seldom or more often exposed to positive role-modeling across all three items (i.e., observed a more senior team member  accept responsibility for an error,  disclose an error to a patient, or  apologize to a patient for an error), whereas more than 50% of trainees were seldom or more often exposed to negative role-modeling across both items (i.e., observed  colleagues treated harshly [e.g., humiliated or verbally abused] for errors they made or  a more senior team member attempt to evade responsibility [e.g., attempt to conceal the error or shift the blame] for an error).
Table 2 illustrates trainees’ attitudes regarding disclosure. Medical students were more likely than interns (29% [184/631] versus 18% [22/119]; P = .02) or residents (29% [184/631] versus 18% [24/134]; P = .008) to believe that if they acknowledged making a medical error, they would be treated harshly (e.g., humiliated or verbally abused). Students also were more likely than interns (42% [266/631] versus 31% [37/119]; P = .02) or residents (42% [266/631] versus 30% [40/134]; P = .008) to believe that if they acknowledged a medical error, it would negatively affect their career. Students were less likely than interns (59% [374/631] versus 69% [82/119]; P = .05) and residents (59% [374/631] versus 69% [93/134]; P = .03) to feel prepared to have a conversation with a patient in which they disclosed an error they made. Trainees who reported adequate training for responding to errors were more likely to feel prepared to have a disclosure conversation with a patient (86% [329/383] versus 44% [220/501]; P < .001). Feeling free to express concerns to other members of the health care team about medical errors in patient care increased significantly by level of training (Table 2; trend P = .01). Virtually all trainees (>97%) “agreed” that harmful errors should be fully disclosed to patients and that apologizing to patients for medical errors is important; however, only about half “strongly agreed” with these statements (Table 2).
Predictors of attitudes
Table 3 illustrates the results of multivariate analyses, by level of training and overall, of the association between the frequency of exposure to negative and positive role-modeling and attitudes regarding disclosure. Student, intern/resident, and overall models yielded similar results. In the overall model, as in the student and intern/resident models, training on how to respond to errors and positive role-modeling had the largest positive effects on attitudes (standardized effect coefficients, 0.32, P< .001 and 0.26, P < .001, respectively), while negative role-modeling had the largest negative effect on attitudes (standardized effect coefficient, −0.26, P < .001). Male gender was independently and positively associated with attitudes regarding disclosure (standardized effect coefficient, 0.08, P = .007). Two of the nine attitudinal items differed significantly by gender. Women were significantly less likely than men to feel free to express concerns about errors in patient care (62% [284/458] versus 69% [295/426]; P = .03) and to feel prepared to discuss errors with patients (55% [252/458] versus 70% [297/426]; P < .001). Reporting adequate training for responding to errors did not differ significantly by gender (42% [194/458] females versus 44% [189/426] males; P = .46).
Table 4 presents the composite outcome, nontransparent behavior in response to a harmful medical error. Among the 11% (68/631) of students and 36% (92/253) of interns and residents who reported making a harmful medical error, the proportion reporting nontransparent behavior did not differ significantly by level of training (44% [30/68] students versus 32% [29/92] interns and residents; P = .10). Specifically, students did not significantly differ from interns and residents in nondisclosure of harmful errors to patients (34% [23/68] students versus 25% [23/92] interns and residents; P = .22). Trainees of all levels who reported nondisclosure to patients similarly endorsed three factors as contributing to this outcome including the error only causing minor harm (67%, 31/46), trainees’ belief that disclosure was not in the patient’s best interest (44%, 20/46), and reluctance of more senior team members to disclose the error to the patient (30%, 14/46). Students were more likely than interns and residents to report not disclosing a harmful medical error to a more senior member of the team (16% [11/68] students versus 5% [5/92] interns and residents; P = .03). Students who reported nondisclosure to senior team members identified concerns about their evaluations (64%, 7/11) and the error causing only minor harm (64%, 7/11) as the two most common factors contributing to this outcome.
Predictors of behavior
Table 5 presents the results of multivariate analyses, by level of training and overall, of the relationship between frequency of exposure to negative and positive role-modeling and nontransparent behavior in response to a harmful error. More positive attitudes regarding disclosure were independently associated with decreased odds of nontransparent behavior in the intern/resident and overall models. In the overall model, as in the student and intern/resident models, negative role-modeling was independently associated with an increased likelihood of nontransparent behavior (OR 1.37, 95% CI 1.15–1.64, P < .001). Positive role-modeling and adequate training for responding to medical errors were not directly associated with behavior.
Discussion and Conclusions
This study found that exposure to role-modeling predicts both trainees’ attitudes and behavior regarding the disclosure of harmful medical errors. Specifically, we found that trainees reported more frequent exposure to positive role-modeling than negative role-modeling for responding to errors. More frequent exposure to negative role-modeling was independently associated with more negative attitudes regarding disclosure and an increased likelihood of nontransparent behavior in response to a harmful error. In contrast, positive role-modeling and training on how to respond to errors were independently associated with more positive attitudes, but did not directly protect against nontransparent behavior.
These findings indicate that negative role-modeling may be more influential than positive role-modeling for trainees. This mirrors the general psychological finding that negative events have a greater impact on individuals than positive events.25 Although interest in role-modeling is growing, the literature is largely qualitative and descriptive.26–31 This study provides some of the strongest evidence to date on the importance of role-modeling in the professional development of trainees and its implications for patient care. The findings suggest a “hidden curriculum” regarding error disclosure in which the behavior modeled by more senior team members may have a greater impact on subsequent trainee behaviors than the values and expectations espoused by the educational and health care system. A prior study demonstrated that trainees who had observed a variety of unethical behaviors were more likely to behave improperly themselves.32 This study furthers that research by demonstrating the relationship between trainees’ exposure to specific role-modeled behaviors and their own related conduct, and empirically compares and contrasts the relationship of positive and negative role-modeling on trainees’ attitudes and behaviors.
The findings suggest that negative role models for responding to errors may be a significant impediment to disclosure among trainees and thus an important element of organizational safety culture within academic medical centers. To foster a culture of safety and promote professionalism, physicians who act as negative role models, including resident physicians who themselves may be role models for other residents and students, need to be identified and, in a measured way, confronted by senior leadership. When queried, trainees have no trouble identifying negative role models.31 Educational leaders (e.g., clerkship and residency directors) should provide confidential means for trainees to report negative role models without concern for retaliation or adverse impact on their evaluations. It is troubling that nearly a third of students and a quarter of interns and residents in this study feared harsh treatment if they acknowledged making an error. Educational leaders should have a zero tolerance policy when it comes to punishment or retaliation for error disclosure made in good faith. Institutional leadership (e.g., chief medical officers and quality/safety officers) should develop initiatives to restrict the practice of physicians at all levels who, in spite of feedback, persistently exhibit negative behaviors until those behaviors are remediated. Nonpunitive “awareness” feedback and, if needed, “guided authority” interventions, have demonstrated effectiveness in remediating disruptive physicians and may provide a useful template for dealing with negative role models.33,34
Institutional leaders should ensure that all physicians receive sufficient training in patient safety and error disclosure to allow them to function as effective role models for responding to errors.35 Training should include learners across all levels and disciplines (e.g., students, residents, fellows, faculty, and nurses) to ensure that everyone receives the same message and to allow trainees to appropriately integrate the reactions and responses of more senior physicians—their role models—and of their peers in order to normalize discussion of medical errors.36
The best methods for training physicians for responding to errors are unknown and in need of research.8 Thus, we relied on trainees’ own perceptions of the sufficiency of their training and found that less than half of trainees reported adequate training; those who perceived receiving adequate training had more positive attitudes regarding disclosure including a greater sense of preparedness for disclosing errors to patients. This is important given that nearly half of students and a third of interns and residents felt unprepared to have conversations disclosing errors to patients.
Consistent with prior research, we found that most trainees had made or observed a harmful medical error.10,15 Two decades ago, Wu and colleagues10 reported that up to 75% of residents had not disclosed the most significant medical error they made to the patient, and only about half had discussed the error with their attending physician. In our study, we found that over a third of trainees reported nontransparent behavior in response to a harmful medical error they made. This reduced prevalence of nontransparent behavior is consistent with another more recent study on the topic13 and may reflect the tremendous amount of effort that has gone into promoting disclosure over that past two decades.9,37 Additionally, trainees may have underreported their involvement with errors. Prior studies have shown that trainees cope with errors by minimizing or distancing themselves from what happened.5,11 Although this lower prevalence was a welcome finding, it is still much higher than desired and indicative of the need for continued efforts to facilitate greater transparency.
This study unexpectedly found that male gender was independently associated with more positive attitudes regarding disclosure. Given that female trainees were significantly less likely than male trainees to feel free to express concerns about errors in patient care and to feel prepared to discuss errors with patients, this gender difference may be due to differences in empowerment and confidence consistent with prior research.38 More research to confirm and better understand and remedy these differences is needed.
This study has some limitations. First, despite a response rate typical for a study of physicians in training,39,40 nonresponse bias could have affected the results. Given the anonymous nature of this survey and a lack of information about nonrespondents, we are not able to compare respondents with nonrespondents. However, the gender and specialty (surgical versus nonsurgical) distribution of respondents closely resembles that of the entire population of U.S. medical students and residents.41,42 Second, although errors are generally salient events and thus may be recalled more accurately than more routine events, the data are subject to recall bias. Third, although the survey was anonymous, it relies on self-reported behavior and exposure to role-modeling and thus may be subject to social desirability bias. If social desirability bias is present, the results likely underestimate the number of trainees who contributed to errors, exposure to negative role-modeling, and trainees’ nontransparent behavior. Fourth, the study was cross-sectional, limiting the ability to measure the long-term effect of role-modeling on attitudes and behaviors. Fifth, we did not collect data on the type or amount of the training for responding to errors that trainees received. Therefore, we could not assess whether some training strategies may be more or less effective at affecting attitudes and behavior. Lastly, although trainees report disclosing errors to patients,15 there is no consensus regarding their role in disclosure; thus, it is challenging to draw normative conclusions about their behavior.
Despite these limitations, this study highlights an important factor associated with attitudes and behaviors regarding medical error disclosure that had been previously unexamined. As policies promoting disclosure become increasingly common,43,44 it will be critical to ensure that physicians are well prepared to act accordingly. Addressing the problem of negative role-modeling, increasing positive role-modeling, and creating a culture of safety in which physicians at all levels are trained and encouraged to disclose errors is essential to realizing effective and comprehensive implementation of disclosure policies.
Acknowledgments: The authors are indebted to the trainees who participated in the study. They are grateful to Jay Jacobson, MD, for helpful comments on an earlier draft, Ilene N. Moore, MD, JD, for her help implementing the study, and E. Francis Cook, ScD, for his assistance with the study methods.
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